Campaign Management
What is the expected response time for a campaign proposal?
You must respond within 48 working hours. Past this deadline, getinside reserves the right to decline the campaign on your behalf. Your responsiveness directly influences your Score Distributeur and your visibility in future campaign allocations.
Can I cancel an already accepted campaign?
Cancellation is strongly discouraged. Except in cases of force majeure, it results in:
Cancellation penalties
- Flat penalty of 550€ HT
- Reimbursement of lost platform fees
- Reimbursement of production (printing) and studio costs incurred
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Can I refuse to insert a received flyer?
Yes. Check the materials upon receipt. If flyers are damaged or do not comply with the validated proof (e.g., an undisclosed competing brand), immediately contact studio@getinside.fr and suspend insertion pending instructions.
The campaign is starting late — what should I do?
If you have not distributed anything during a planned week, enter "0" in the week's reporting and notify the advertiser via messaging. The platform automatically extends the campaign at the end of the period to reach the target volume.
How do I add a new type of offer to an audience?
On the relevant audience profile, add a campaign type. For a bespoke offer outside the standard catalogue, select "Other campaign type" — the getinside team will validate feasibility with you.
Where can I view my campaign history?
- Received campaigns (Distributor): Monetisation → Campaign manager (filter by status: Accepted, Refused…)
- Your own campaigns (Advertiser): Campaigns → All campaigns
How do I track my campaign performance?
Your getinside dashboard offers two tracking levels:
- Performance (ROI): real-time scans of your QR codes.
- Distribution: flyer volumes inserted, updated each start of week by the distributor.
The average network CTR is 2.87%. Gamified formats (Bundle, Games) reach up to 20% scan rate.
A distributor is refusing my visual — what should I do?
The distributor has a veto right over the brand (direct competitor, ethically incompatible category), but not over creative direction.
If your file meets the technical specifications (2mm bleed, 3mm quiet zone, 300 DPI resolution, legal notices present), it is compliant. Send your proof to studio@getinside.fr for official validation — getinside validation takes precedence over the distributor's assessment.
An advertiser is asking for my customers' addresses — can I share them?
No. This request is contrary to GDPR and getinside's Terms of Use.
Your customer data is a First Party asset that belongs exclusively to you. getinside operates as a Trusted Third Party: the advertiser accesses your audience without ever receiving the file. No database transfer is authorised without a specific opt-in from each customer. If the request persists, contact support@getinside.fr.
Best Practices — Messaging
The getinside messaging system is your direct channel with advertisers.
Responsiveness: reply promptly, even to a refusal. A responsive distributor builds advertiser trust for future proposals.
Logistical precision: if you are reporting a delay, be specific. Prefer: "We have an unexpected activity peak — distribution will start next Tuesday instead of Monday." over "We're running late."
Partnership mindset: send a welcome message to the advertiser upon receiving the flyers to confirm everything is compliant and distribution is starting.