Troubleshooting — Distributors
Wallet issue, withdrawal problem or campaign question? Find the solution below.
Wallet & payments
My available balance is 0 even though I distributed campaigns
The Wallet balance is not automatically credited after a distribution. You must validate manually depending on the format:
| Format | Required action | Where on the platform |
|---|---|---|
| Parcel Insert | Declare volumes every Monday or Tuesday | My Campaigns → Declare volume |
| Emailing (Dedicated or Display) | Click "Validate broadcast" after sending | My Campaigns → Validate broadcast |
Without these actions, funds remain escrowed and the campaign is not accounted for.
My balance is "pending", not "available"
This is normal: the 30-day protection period has not yet elapsed.
Your revenues go through two states:
- Pending: distribution confirmed, 30-day period in progress.
- Available: 30 days elapsed without incident — withdrawal possible.
This delay protects everyone against post-distribution anomalies. If your funds remain "pending" after 30 days, contact support with the campaign number.
I have not received my bank transfer
Check in this order:
- Have you attached a valid invoice to your request? Without an invoice, the payment will not be sent.
- Has the 30-day period elapsed? The balance must be in "Available" status.
- Is the IBAN on your account correct? Check in Settings → Bank details.
- Are you within the normal timeframe? Payments are issued 30 days end of month.
If everything is in order and the transfer is still missing, contact support@getinside.fr with the request date, the amount and your IBAN.
A 5% fee was deducted from my withdrawal
The 5% fee applies only to the Starter offer, from the 2nd withdrawal of the calendar year.
| Offer | Withdrawal fee |
|---|---|
| Starter | 1st withdrawal/year: free · Subsequent: 5% |
| Platform | All withdrawals: free |
If you are on Platform and a fee was deducted, contact support immediately — this is an error.
Funds were deducted from my Wallet without my request
Automatic penalties
- Cancellation of a validated campaign: flat penalty of 550€ HT + platform fees.
- No response within 48h to a proposal: penalty applied as per contract.
Check the Wallet History section on the platform to see the details of each movement. :::
My funds have expired
Expiration after 12 months of inactivity
If you do not log in and do not withdraw your funds for 12 consecutive months, the available funds are definitively acquired by getinside. This rule is contractual.
To prevent expiration, log in at least once per quarter or schedule an annual withdrawal. If you believe the expiration is unjustified, contact support with your login history. :::
Campaigns & operations
I accepted a campaign but can no longer honour it
Act as early as possible — penalties increase over time. Do not cancel from the platform without discussing it first. Immediately contact your account manager or support@getinside.fr and explain the situation: a postponement or replacement by another distributor is often possible.
I did not respond to a campaign proposal within 48 hours
The 48-hour rule is contractual. Past this deadline, the proposal automatically expires and is sent to another distributor. A penalty may be applied to your Wallet and your Score Distributeur may be impacted. To avoid this in future, enable email/SMS notifications in your Account Settings.
A campaign is incomplete or the brief/visual received is incorrect
Do not start distribution without having checked the materials. Report the issue via the campaign profile (Report a problem) or contact your account manager directly. Distribution is paused while the advertiser makes corrections.
Account & affiliation
My referral commissions are not being paid
Affiliation commission payments are automatically suspended if you have outstanding invoices with getinside. Settle your billing situation to unblock payments.
My account is suspended or blocked
Possible causes: unpaid invoices, non-compliance with platform rules, suspicious activity detected. Contact support@getinside.fr with your account email and the error message displayed.
Data entry errors
I made a mistake entering my weekly volume
Do not attempt to re-enter immediately if the system is locked. Send a message to the advertiser via the campaign messaging to inform them, then contact support@getinside.fr with the campaign number and the correct value. The data will be corrected manually within 24 hours.
I clicked "Validate broadcast" too early or by mistake
This action triggers billing and is normally irreversible. Notify getinside immediately via chat or support@getinside.fr. If the invoice has not yet been issued, the action can be cancelled. If it has already been issued, a credit note will be issued and the process restarted.
Can't find your answer? Contact us at support@getinside.fr
See also: Revenue and Payment Management · Onboarding Process